Get in Touch With Us
Got a question about a bonus we've reviewed, spotted something that needs updating, or want to flag a payout concern with one of the sites we cover? This page explains how to reach the Real Money Casinos team and what kind of enquiries we can actually help with.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and a member of our team will read your message personally — we don't rely on automated replies to stand in for a real answer. Include a short line about what your message concerns so we can route it to the right person and get back to you faster. We aim to respond within a couple of working days, though this can stretch during busier periods.
What We Can Help With
- Questions about our reviews — If you want more detail on how we assessed a casino's payout speed, licensing, or bonus terms, ask and we'll clarify our reasoning.
- Corrections — Bonus terms, licensing details, and payout information change. If you've noticed something on the site that looks out of date or inaccurate, let us know and we'll look into it.
- Content suggestions — If there's a topic related to real money online casinos you'd like us to cover in more depth, we're open to hearing it.
- Partnership enquiries — If you represent a licensed casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, mention this in your message. We can point you towards self-exclusion programs and support services, though we are not a crisis service and cannot offer counselling ourselves.
What We Can't Do By Email
A few things fall outside what a comparison site can handle directly. If you have a dispute with a specific casino — a delayed withdrawal, a bonus that wasn't honoured, or a closed account — that has to be resolved with the casino's own customer support team or its licensing regulator, since we don't hold accounts or funds ourselves. We can, however, tell you what to look for when raising that kind of issue and which of the operators we cover tend to handle support well.
We also can't process deposits, withdrawals, or account verification (KYC) on anyone's behalf. Those steps always happen directly with the casino you've signed up with.
Before You Message Us About an Offer
If your question relates to one of the welcome offers listed on our non-GamStop casino guide or elsewhere on the site, it helps to have the offer's wagering requirement, expiry date, and any game restrictions to hand — these terms sit with the casino, and having them ready means we can give you a more useful answer.
A Note on What This Site Is (and Isn't)
Real Money Casinos is an independent comparison resource covering real money online casinos available to US players. We may earn a commission when readers sign up through links on this site, but that never decides how an operator is ranked or reviewed. If something we've published affected your decision to play somewhere — for better or worse — we genuinely want to hear about it, since reader feedback is part of how we keep our content accurate and current.
Thanks for taking the time to reach out. We read every message and look forward to hearing from you.